Helpdesk Support Engineer
Silverbird, Georgia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Apr 20, 2023
Last Date
May 20, 2023
Location(s)

Job Description

At Silverbird, we're a fast-growing fintech start-up that's changing the game when it comes to international trade. We understand that small and medium-sized enterprises from developing countries face significant barriers when it comes to accessing financial services, and we're here to change that. We're proud to be part of a $500B market opportunity in payments and FOREX, and we're committed to leveraging innovative technology to create solutions that enable merchants to grow their businesses internationally. We believe that the future of trade is borderless, and we're excited about the role we're playing in making that vision a reality.

In just two years, we've gone from a team of 5 to over 120, and we're on track to add another 100 people to our ranks this year.We value the unique strengths and talents of our team members. We're a team who thrives in the fast-paced and dynamic environment of a start-up. We're united by our shared passion for what we do and our commitment to working collaboratively to achieve our ambitious goals.

At Silverbird, we believe in fostering an environment of agility and adaptability, while maintaining a clear and defined structure. Being a start-up, we value hard work, but also recognize the importance of work-life balance. Our team is composed of professionals who are passionate about innovation and are dedicated to making a positive impact in the world.

One of the main values for us is to be globally empathetic. Learning about different cultures, countries, peoples, and languages is hardwired into Silverbird’s DNA. We celebrate diversity as a source of constant wisdom and wonders of the world.

Currently, we are searching for a Helpdesk Support Engineer. You will be reporting to IT Support Team leader and hold responsibility over the 2nd line of IT support.


Key Responsibilities:

  • Represent IT support on the 2nd level, including verification of potential problems of Clients in production as well as issues of internal Team with our back-office tools
  • Managing and escalating issues to responsible teams
  • Keeping the knowledge base about issues and solutions up to date
  • Studying new systems in order to understand how it works and how to help Clients and Teammates in the best way or find a workaround

Requirements

  • More than 3 years of experience working in 1-2 or 3rd line of technical support
  • Experience working with complex enterprise systems (ERP, Back-office/Admin panels)
  • Experience working with logging and monitoring tools like Sentry, Graylog, Zabbix or similar
  • Experience working with ticketing tools/systems
  • Basic knowledge of SQL
  • Fluent English (B1+)
  • Nice to have: experience working in fintech/banking companies
  • Nice to have: experience working with WEB debugging tools
  • Nice to have: QA experience

Benefits

  • Competitive base salary
  • Remote work
  • You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
  • You will work with an amazing team you can learn from and teach
  • You will experience joining a high-growth/high-traction organization, with the ability to make an impact
  • Free English classes via SkyEng
  • Free mental health support by Oliva

Job Specification

Job Rewards and Benefits

Silverbird

Information Technology and Services - London, England, United Kingdom
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