Tech Support Lead (2nd line)
Silverbird, Georgia

8 out of 10 SMEs from developing countries wishing to start exporting today are rejected by banks. Those who manage to access accounts are experiencing a serious shortage of bank funds - they face obstacles in compliance, unexplained closure of their accounts and poor customer service.

Addressing more than six million small and medium-sized enterprises around the world, with market opportunities in the field of payments and FOREX alone worth $500 billion, Silverbird aims to make international traders attractive to banks again. We are here to ensure freedom of trade and make it easier for merchants to develop their business internationally.

We are looking for a Tech Support Leadfor the front of work:

• Creating a 24/7 technical support team for customer support/success and internal users:
• Pick up current problems with trouble shooting.
• Organize the process of technical support for customer support/success.
• Organize the technical passport process for internal users.Hire and board 1-2 specialists into a team.

Requirements

• Real experience in managing a technical support team for at least 2 years (bank, payment systems).
• A good technical outlook: the ability to investigate the problem and independently determine the origin and those responsible for their solution.
• Deep understanding of the subject area (online banking, payments).
• Confident command of English (at least B2).
• Experience in organizing processes within the technical support department.

Benefits

A contract with a British legal entity (Gph or IP), we take care of all document issues.

Remote work.

Flexible work schedule, lack of formalism and bureaucracy.

Corporate English language training at the expense of the company.

Social package based on the needs of candidates.

Budget for the purchase of equipment.

Job Rewards and Benefits