Ideas United is a creative studio built on the power of storytelling. Our progressive model allows our team to take an unconventional approach by finding and fostering emerging talent, we have built a global talent network of 3,500 storytellers working alongside over 50 in-house creatives. We shape experiences, rethink conventions, and speak to new audiences across four key categories: students, brands, universities amp; nonprofits, and originals. We focus on producing authentic, story-driven content to create for a better future. We are a group of people working to lift voices and create change for the underrepresented, the emerging and the lifelong storytellers.
We are a team of people with diverse backgrounds, different perspectives, and unique interests. We are committed to creating an inclusive environment where everyone, regardless of race, gender, religion, sexual orientation, age, or disability have equal opportunities to thrive, collaborate and create.
Click here to learn a bit about our team!
SummaryThe Account Manager’s (AM) core responsibility is for the maintenance and growth of key accounts. This includes serving as the primary relationship owner responsible for retention and growth. The AM is responsible for leading the client on-boarding process, presenting strategy to ensure success of each established deliverable and working closely with each client to develop workflows for communication and delivery of assets. Internally, the AM is responsible for fostering a highly communicative working relationship with internal teams (specifically the Project Management group) to ensure clients needs are being met, high quality products are developed, and internal team is set up to be successful.
Contract through September 2021. What you'll do:
- Manage up to 7 - 10 accounts, concurrently, developing positive working relationships
- Serve as the day-to-day contact on accounts, providing status updates and deliverables and relaying all client feedback to the internal team
- Enable client retention and identify areas for potential growth/upsell
- Work closely with other Account Managers and Junior Account Managers to foster an understanding of operational workflows and a comprehension of client needs
- Oversee all active accounts and work to ensure successful delivery
- Work with other internal departments, specifically Project Management, in order to oversee and assist with progress of all projects
- Ensure timely delivery of all assets
What we'll love about you:
- Bachelor’s degree in communications, marketing or related field
- A minimum of 7 - 10 years of agency or related client-facing experience
- Ability to provide strategic and constructive feedback to cross-functional teams
- Excellent interpersonal, verbal, and written communication skills
- Organization, ability to multitask and self sufficiency are a must
- Ability to function in fast paced deadline driven environment
If you require reasonable accommodation in interviewing, completing any employment testing, or otherwise participating in this hiring process, please use our application to indicate any specific inquiries. Only requests related to accommodations will be responded to.iU requires all employees to be fully vaccinated against COVID-19 (this includes eligible boosters). Accordingly, vaccination against COVID-19 will be a condition of employment, unless the employee or prospective employee is entitled to reasonable accommodation under applicable law. All offers of employment at Ideas United are contingent upon clear results of a background check. Background checks will be conducted on all final candidates.