Customer Success Manager ( US East Coast remote)
Anomali, Georgia
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 12, 2022
Last Date
Apr 12, 2022
Location(s)
Job Description
Company DescriptionAnomali delivers earlier detection and identification of adversaries in your organization’s network by making it possible to correlate tens of millions of threat indicators against your real time network activity logs and up to a year or more of forensic log data. Anomali’s approach enables detection at every point along the kill chain, making it possible to mitigate threats before any material damage to your organization has occurred.
Job DescriptionCustomer Success Manager (CSM) at Anomali is responsible for driving customer adoption ofAnomali solutions throughout our clients. A true customer first success program achieved by delivering intelligence initiativesdesigned to add business value, implement best practices, and mature our customers cyber threatintelligence program. You will fulfill a trusted advisor role and educate customers on Anomali productcapabilities. Engage in other professional services as necessary and provide technicalguidance/direction to our customers. This includes, but may not be limited to, customer onboarding,training, support, and technical enablement on how to best get value from Anomali products.Candidates should possess strong application and functional expertise in cyber threat intelligence(CTI). Enjoy teaching, sharing and guiding customers as they learn to adopt Anomali products into theirCTI program. Sr. CSM’s maintain strong working relationships with their customers as well asinternally, working closely with Sales, Services, Marketing, Engineering and Product Managementteams.Responsibilities:•Work closely with Sales team members to transition customers from Pre-Sales to Customer SuccessManagement program.•Work closely with customers to understand their strategic goals and other key performanceindicators•Establish measurable criteria for success based on customer goals building organizational alignmentfor onboarding•Ensure seamless product deployment and customer onboarding in stipulated timeframe whileworking closely with Sales, Product Management, Engineering, and Solutions teams•Establish weekly, bi-weekly, monthly, and quarterly engagements with customer to implementestablished goals providing consistent touch points for existing customers•Conduct Quarterly Success Reviews (QSRs) to showcase customer CTI program milestones,communicate the value of our product to customers leadership and showcase ROI•Work closely with customers to identify, define and implement use cases for Anomali products•Drive customer adoption to ensure customer satisfaction, account renewal, and customer CTIprogram maturity•Provide regular customer status updates to Leadership Team, including at-risk customers•Document customer interactions and communicate them to various internal teams•Continuously monitor and review customer engagement analytics and develop customer successplans to mitigate potential risks•Understand customer pain points and help drive solutions by escalating and coordinating solutionsbetween Product Management and Engineering•Coordinate with relevant internal stakeholders to ensure delivery of new features and customrequirements•Work with customers to maximize customer value realization by ensuring a productive partnership•Demonstrate the fundamental understanding of Anomali technology through productdemonstrations and presentations and articulate the advantages of our solution against competitors•Develop a trusted advisor relationship with customers and mature their CTO program intoreferenceable customers advocating strongly on behalf of Anomali and the customer successexperience
Job Specification
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