Job Description
Join a movement in which everyone can win. We started a movement in which everyone can win shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.
Founded five years ago in Sydney, Australia, Afterpay has over 13.1 million active customers globally and more than 74,000 of the world’s best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi’s, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins.
Afterpay is completely free for customers who pay on time helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.
We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.
The OpportunityWe are much more than our job descriptions, but here’s where you will begin.
As Afterpay’s Retail Trainer, we're
Looking for a motivated, detail-oriented and customer-obsessed candidate to deliver Afterpay training to leading fashion, beauty and lifestyle retailers across our key markets. After learning the ins-and-outs of our product, the ideal candidate will become a key ambassador for Afterpay, delivering training materials and other content to a wide-range of audiences including field leadership and store teams, and Afterpay shoppers. Additionally, this person will use their best-in-class retail experience to develop deep relationships with our key retailers, collaborating with them to drive Afterpay adoption in-store, and to resolve any challenges that may arise along the way -- you’ll be responsible for key performance metrics of our product in your specific doors. Responsibilities include:
-Be a subject matter expert and face of the brand for a key portfolio of merchants-Adhere to training content and delivery schedule to ensure consistent training message-Visit and deliver training to key retail enterprise partner stores throughout the year, as well as host digital platform webinars-Role model great customer service and how to talk to shoppers about our product-Build strong relationships with partners to identify and develop opportunities to expand and grow the services that Afterpay provides to our merchants-Support in-store marketing initiatives, including pop-ups and special events-Manage the success of the Afterpay’s in-store offering for a portfolio of merchants-Track and report retail training progress and completion of key milestones to In-Store team
Who are you? (Qualifications)Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.
-The ideal candidate is a motivated self-starter who is passionate about spreading their message to a wide variety of audiences -- you love interacting with people and sharing your knowledge-You’re also excited about working in a fast paced, start-up environment, and are resourceful, organized and a pro at time management-You’re equally comfortable working individually and with cross-functional teams, and are able to adapt your message to motivate and inspire your audience-Building credible relationships with internal and external partners comes naturally to you-You know how to manage ambiguity and can adapt to a variety of environments
Additional Qualifications-3-5 years of relevant field training experience, ideally in the retail industry-Passion for providing outstanding customer service-Strong interpersonal skills with the ability to influence and motivate others through training and user engagement-Strong communication skills (spoken and written)-Ability to travel up 70% of the time-Flexibility to work/travel on weekends (the hours and schedule will likely
Job Specification