Customer Service Officer

Experience
< 1 Year
Salary
500 - 600 USD
Job Type
Full Time
Job Shift
On Rotation
Job Category
Traveling
No
Career Level
Entry Level
Telecommute
No
Qualification
1 Year Customer Service
Total Vacancies
1 Job
Posted on
Jan 23, 2025
Last Date
Apr 22, 2025
Company
HR Pulse, Inc, Georgia
Location(s)

Job Description

Handle customer inquiries/complaints by providing helpful information, offering first contact resolution and alternatives within time limits through various communication channels such as Live Engage/Live Chat, calls, emails and authorized messaging apps.

Duties

  • Escalate all customer complaints, feedback, and suggestions to related departments. Follow up to ensure speedy resolution.
  • Introduce new products and promotions to customers.
  • Understand and resolve customer issues within CS guidelines
  • Keep records of customer interactions, transactions, comments, and complaints in CRM
  • Communicate and coordinate with colleagues on pending items for follow up
  • Providing feedback on the efficiency of the customer service process
  • Take extra mile to engage customers.

Job Specification

  • College diploma in any field
  • Strong verbal and written communication skills in native language
  • Typing speed must be at least 50 words per minute, accuracy must be at least 90%
  • At least 1-2 years of customer service experience
  • Proficient in Microsoft applications especially Excel
  • Prefer but not required online gaming experience

HR Pulse, Inc

Staffing and Recruiting - Tbilisi, Georgia
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